Simple Ways to Overdeliver and Get Better Client Reviews
💬 “They kept asking questions that I would never have thought of.”
That’s a line from a recent Google review we received—and it shows the power of overdelivering. In today’s competitive market, client reviews can make or break your business. If your customers aren’t leaving glowing feedback, you may not be doing enough to surprise and delight them.
Why Client Reviews Fuel Business Growth
Strong client reviews don’t just boost your online reputation—they drive referrals, build trust, and keep customers coming back. If your business isn’t prioritizing reviews, that could be the reason growth feels slow.
The Philosophy Behind Overdelivering
At our core, we believe in setting clients up for success, even if that means they don’t always need us in the long run. That mindset does two things:
It creates deep trust and client loyalty.
It naturally generates referrals and long-term relationships.
Our clients are often surprised—not only by the thoughtful questions we ask, but also by the unexpected extras they receive once a project is complete.
Overdelivering Doesn’t Have to Be Complicated
You don’t need to overhaul your business to wow your clients. Small gestures can have a huge impact on client reviews:
Sending extra images from a photoshoot
Creating quick Canva templates for future use
Offering proactive advice they didn’t expect
These small, thoughtful touches show clients you’re invested in their success, not just in finishing a project.
How to Overdeliver and Get More Referrals
If you want to stand out and collect better client reviews, try this simple process:
Ask questions your clients wouldn’t expect. Show them you think beyond the obvious.
Deliver an unexpected extra. It doesn’t need to be big—just meaningful.
Prioritize long-term client success. Don’t just complete the project; set them up to thrive.
When you make client success your top priority, reviews improve, referrals increase, and business growth follows.
Your Turn: What’s one way you overdeliver for your clients? Share it—and watch how it transforms your client relationships.